When one West Michigan couple lost their travel voucher to a scammer, they needed help—so they called 13 ON YOUR SIDE.
GRAND RAPIDS, Mich. — Airlines are seeing travel increase, and many people are looking to use vouchers they received after cancelling flights during the pandemic.
But with that surge comes a rise in scammers posing as travel companies to steal voucher information — and pocket the money.
It’s something that caused a lot of confusion and frustration for one local couple. We spoke with them in this week’s Money Guide.
“Debbie bought a ticket to visit her friend in Wales back in 2020 and before she could use it the whole COVID nightmare came down on us, so the flight was cancelled,” explained Don Negus, who lives in Remus.
United issued Debbie an electronic travel certificate, or voucher, by email for $1095.05 that she could use for travel by August of 2023. But when she went to redeem it, the turbulence started.
“They couldn’t find her, they said too bad so sad. I spent another day on the phone with them, I forwarded them the email…they said unfortunately she has already used her refund. I was like WHAT?” said Don.
Security teams for the major airlines are working…
