Nov. 16 marked the seventh annual Utility Scams Awareness Day when Louisville Gas and Electric Company, Kentucky Utilities Company and Old Dominion Power Company join fellow utilities to raise awareness about common scams and how to avoid them.
As the holiday season approaches, scammers will oftentimes try to take advantage of consumers’ busier schedules this time of year.
“Our primary concern is for the safety and well-being of our customers when we learn someone’s been contacted by a scam. Unfortunately, scam attempts are becoming more sophisticated, and they can occur more frequently this time of year,” said Eileen Saunders, LG&E and KU vice president-Customer Services. “The most powerful way to stop a scammer is to recognize the telltale signs of a scam.”
Tips to P-R-O-T-E-C-T
LG&E, KU and ODP encourage customers to follow the below tips on how to recognize a scam, what to do if you suspect you’ve been contacted and how to verify official communications from your utility.
— Personal information is protected: LG&E, KU and ODP will never contact customers and demand credit or debit card numbers, checking account information or other personal information.
— Remember you have bill payment options: LG&E, KU and ODP will never require using a prepaid debit/gift card or ask a customer to transfer money to a third-party app. The utilities offer a variety of convenient options to make it easier for customers to pay their bill, including through our…
