Scammers are gaming Google, to get your money. They are posing as customer service for major money-sharing apps.
“I assure you — if you had seen it, you would believe it,” Fayetteville resident Rebecca Mack said.
Mack was trying to sell a doll house on an online marketplace, when she had trouble processing a Zelle payment. So, she searched online for customer service.
“This big ad came up. First thing that was there, said Zelle customer service,” Mack said.
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But instead of a Zelle employee, it was a scammer on the other end of the line who had gamed Google with their fake webpage. They then gained access to not just Mack’s Zelle account, but her too.
Mack said more than $300 was taken from her Zelle account, and another $650 from her Cash App.
“It’s devastating to have that much money taken away at this point in our lives,” she told Channel 2 consumer investigator Justin Gray.
Back in 2020, Gray reported in a Channel 2 Action News investigation about something similar happening to a series of customers who had called a fake Cash App customer service number that they found on Google.
“You’re thinking at the time, why would I do something so stupid? But I did,” Steven Wynn told Gray.
On its website, Cash App warns about precisely this scheme: “Fraudsters often attempt to steal customer data and gain access to accounts by pretending to be a Cash App customer…
