My care-worker daughter had her identity stolen just after Christmas. She then received letters from four mobile phone providers welcoming her to new contracts, for which she had not signed up.
The letters came from O2, Three, Tesco Mobile and iD Mobile. We sent letters to inform each provider of the fraud.
Three and Tesco quickly confirmed a fraud had indeed occurred. But O2 has been sending default notices, disconnection notices, notice of enforcement letters and arrears notices.
Identity theft: Crooks were able to set up four mobile phone accounts using a readers’ stolen financial details
We rang on January 29 and were told the case was being sent to the fraud department.
When we called two weeks later, we were informed this had not happened but it would be dealt with.
By March, and after several calls, we were told the case had not been sent to the fraud team until February 24, and that we should allow 30 days for investigation. We’ve still heard nothing.
Meanwhile, iD Mobile sent a letter asking for details, which my daughter sent by email. But she has since received two letters from a debt collection agency.
We would be grateful for any help as this is causing a great deal of stress. I worry every time the post arrives.
L. R., Swindon.
Sally Hamilton replies: It is not only shocking that a crook was able to set up so many contracts in your daughter’s name, but surprising that this kind of scam is still going on.
It’s been a problem for years, often…
