CBA General Manager of Group Fraud, James Roberts, said: “Recent events have served as a reminder that scams and fraud continue to rise. The CommBank Safe campaign is a call to arms encouraging every Australian to stay safe. Through this bank-wide initiative, we hope to contribute to increasing national awareness and resilience against this potentially devastating issue, particularly amongst our most vulnerable customers.”
As part of the campaign the bank has also created a simple guide to help Australians detect scams and fraud: ‘Stop. Check. Reject.
- Stop. When you get an unusual call or text. Real organisations won’t put you under pressure to act instantly.
- Check. Contact the organisation the message claims to be from or check with someone you trust.
- Reject. If it’s not them, block the texter, delete the email or hang up on the caller. Change your passwords.
“Companies, including the banks and their Security departments, should never ask for a PIN, password or access codes over the phone, email or text, nor should they ever ask for access to your devices. If you receive any contact from someone claiming to be from a service provider asking for this information, call that organisation immediately to verify before taking any action,” added Mr Roberts.
New CommBank research showed that despite the prevalence of scams in Australia, a third (33%) of Australians who fell victim to a scam did not report it due to various factors, including feeling like…
