A LoyaltyLobby reader sent us a maddening case with Hertz where the car rental company claims that the car was returned late when it was turned in two hours early, and the entire rental had been recalculated price tripled in the process.
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Email From The Reader:
Here is a summary of the story, if you find it interesting, I can send you a full description and all the supporting documents.
I rented a car for 20 days at Hertz in Germany, picking up the car at Dusseldorf airport and returning it at Munich airport. The last day (returning day) I was supposed to return the car at 12:00pm per contract. I returned more than 2 hours before (around 09:20am). Please note that in Munich you have to leave the car with the keys at the parking lot because there are no employees that receive the cars. There is one company that handles the returns for all rental car companies…
So I left the car and went to take my flight. After coming back home I checked my credit card statement and I found that Hertz was charging more than triple the cost of my contract. I was supposed to pay 640 euros in total and they charged me 1,868 euros. When I contacted them, they told me that this was because I returned the car late (@ 01:16pm) so the system recalculated the whole contract automatically.
Please…
