Unfortunately, scams are becoming increasingly common, with fraudsters deploying numerous tricks to hook innocent victims. One type of scam is a “romance scam” which involves a fraudster building a false relationship with someone to lure them in for their cash.
This was the case in 2019 for a NatWest customer who was online when she met a man with whom she quickly established a friendship.
With the pair hitting it off, over the course of nine months, they gradually grew closer and a relationship developed.
The man sent her gifts, the couple spoke on the phone, and they had even exchanged photographs.
Although many online relationships begin in this way, there was a factor which meant the situation quickly unravelled.
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The woman in question was already in the process of remortgaging her house and was also about to send over another £30,000.
Mr Wainwright added: “It nearly destroyed her life.”
Bank staff such as in this instance are on hand to look into a matter if a person believes they are being scammed.
NatWest states it protects customers who are vulnerable to fraud, scams or even financial abuse from someone they know.
Individuals who are living with complex vulnerabilities such as mental health issues, relationship abuse or addictions can also gain support or guidance.
Savers can be referred to Customer Protection Managers when bank staff become concerned about an unusual request or change in…
