National Grid customers are being told to be vigilant in the wake of scam calls and emails across New York state.
BUFFALO, N.Y. — As utility billing and payment scams continue to pop-up across New York, National Grid is once again reminding its customers to be vigilant.
In the most recent scam, people claiming to be from National Grid either call or email customers demanding immediate payment for past due balances on their utility bills. According to National Grid, some customers were even promised savings on their next bill.
“Though these scams are not new, the imposters have taken additional steps to convince customers they work for National Grid. Customers contacted in the latest scam report that the caller will provide a name, office location from where they are calling, and an identification number,” officials from National Grid said in a press release.
National Grid says the scammers also use “spoofing” to imitate its caller ID and phone number. The scammers also threaten to terminate service if the customer does not pay. According to National Grid, the sammers demand payment either by bank or credit card information or by a prepaid debit card. After purchasing a prepaid card, customers are directed to call a toll-free number that replicates National Grid’s recorded messaging, mimicking the…
