Loc Nguyen did a double-take when he saw the charges from his wireless company. His AT&T bill was wrong — to the tune of $499.
How could that be? AT&T had promised him he’d only spend $36 for his new iPhone 11.
Nguyen says he spent hours trying to fix the problem, “but AT&T isn’t giving me credit.”
Can a call to a consumer advocate fix this problem? Maybe.
Phone companies usually get their bills right. But Nguyen’s case was unusual. He wanted to port three phone lines to AT&T. A representative told him that if he added another line, he’d only spend $36 for the next 36 months.
When AT&T had a different interpretation of the “deal,” he ended up with a hefty bill.
There are ways you can avoid a similar misunderstanding, which I’ll get to in a minute. But will Nguyen be able to get his refund?
How AT&T got a bill wrong by $499
OK, so how exactly does AT&T get a bill wrong by $499?
Nguyen says he was moving three of his…
