New research from Macquarie University’s Cyber Security Hub has identified the four stages of scam calls and the psychology used by scammers to exploit their victims.
According to Macquarie University, the hub has analysed more than 100 hours of scam phone calls.
The team, headed by Professor Dali Kaafar, used machine-learning techniques and natural language processing to uncover scam ‘scripts’ that use various topics and emotions.
These findings will help develop better ways to detect and prevent scams that account for the human element which is critical to scammers’ success, Kaafar said.
Kaafar’s team transcribed more than 300 scam calls published on YouTube, most recorded by people who pretend to fall for a scam, then eventually reveal their ploy and chastise the scammer.
Selected samples were subject to sentiment analysis, and machine-learning models were used to find patterns in the calls.
The team…
