(25 NEWS) – Illinois American Water is urging customers to guard against utility imposters and scams.
The company says they have seen an increase in scams as it has resumed normal operations for non-emergency work, including performing in-home work.
Criminals pretend to be a trusted utility worker to gain access to a home, obtain payments or steal personal information.
The water company says employees won’t just drop by and request access to a home without an appointment.
Illinois American Water recommends taking the following precautions when contacted by someone who says they are a utility worker:
- Always ask for a company-issued photo ID. Illinois American Water employees carry company-issued photo ID badges and should not need access to indoor facilities to read meters, perform maintenance or turn service on or off.
- Look for the logo. All Illinois American Water personnel wear company-branded clothing and drive company-branded vehicles.
- Never give cash. Our employees never collect money or credit card information from customers in the field.
- If you suspect someone may be a utility imposter, close and lock your door, and call 9-1-1. Customers can also call Illinois American Water at 1-800-422-2782 to report the incident and confirm whether service work is scheduled in their area.
- If you suspect you are receiving a phone call from someone attempting to scam you for payment, please hang up. Please call Illinois American Water at 1-800-422-2782 to verify your account status.
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