Last November, a text popped up on Jack Zhang’s phone, notifying him his number would no longer receive any alerts regarding transactions made through his Chase bank account.
Zhang, 31, ignored the message at first, thinking it was a scam text. About a week later, Zhang found he could not log in to his online bank account. He called Chase immediately and was told to go to a local branch, where he was shocked to discover that $100,000 had already disappeared from his business account. Chase told Zhang that the money was withdrawn at four different Chase locations in Queens and the Bronx in $25,000 increments over four days in November 2021.
