In December 2022, the FCC’s Robocall Response Team announced that the Enforcement Bureau has ordered telecommunications companies to stop carrying robocalls related to known student loan scams. Voice service providers must cease accepting robocall traffic from Urth Access, LLC which investigators believe, along with associated entities and individuals specified in the Order, generated upwards of 40% of student loan debt robocalls in October.
Building on FCC action in November, U.S. voice service providers must now take all necessary steps to avoid carrying this robocall traffic. This operation is also the target of an ongoing investigation by the FCC’s Enforcement Bureau.
FCC Chairwoman Jessica Rosenworcel:
“Scam robocalls try to pull from the headlines to confuse consumers. The newest trick in their playbook? Trying to take advantage of people who want help paying off their student loans. Today we’re cutting these scammers off so they can’t use efforts to provide student loan debt relief as cover for fraud.”
What’s New:
The Enforcement Bureau has ordered all U.S. voice service providers to take all necessary steps to avoid carrying robocall traffic from the Urth Access. Today’s order followed a Public Notice in November that warned providers of this concerning flood of robocalls. The notice had authorized providers to cut off the traffic and today’s order requires that they do so. If they do not, they must regularly report to the FCC of the…
