Amazon has advice for e-commerce retailers seeking to prevent and mediate cybercrime, based on its own successes.
Dharmesh Mehta, VP of Selling Partner Services, Amazon, recently discussed the serious issues online retailers face from scams and fraud perpetrated by bad actors. He also offered guidance on how retailers can effectively combat this widespread problem, using Amazon’s own experiences and techniques as guidance.
How much of a problem is there with cybercriminals impersonating Amazon?
Amazon impersonation scams put consumers at risk, and while these happen outside our stores, we will continue to invest in protecting them. We have a team of more than 12,000 people globally, including machine learning scientists, software developers, and expert investigators, dedicated to protecting our store and our customers from fraud and other forms of abuse.
So far this year, we have initiated takedowns of more than 20,000 phishing websites and 10,000 phone numbers being used as part of impersonation schemes. We also have referred more than 100 bad actors across the globe to local law enforcement authorities, and we will continue to support their efforts in ensuring these scammers are held accountable.
[Read more: Amazon spent over $900 million to stop brand fraud in 2021]
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