BERLIN, CT (WFSB) – Eversource sought to remind people about constantly evolving scams by people who often pose as their representatives.
Recently, the energy company said it noticed a rise in calls that have targeted utility customers. It urged residents and businesses to be on the lookout for the signs of a scam whether it’s in person, over the phone, or online.
It said that while the scams can take many forms, one common scare tactic that has been used was the overpayment scam. Scammers call and claim that the person overpaid their utility bill and request their personal bank account or credit card information to give a “refund.” In many cases, the scammer can manipulate the caller ID to display “Eversource,” which creates a greater sense of confusion.
“Phishing” or “Smishing” scams have also been increasingly common. That’s when a person receives a text message requesting personal information from scammers pretending to be from a reputable company.
“These scammers often prey on customers’ fears – threatening to shut off their power or use other deceitful tactics to scare people into giving up their money or personal information,” said Eversource executive vice president, customer experience and energy strategy, Penni Conner. “We never demand instant payment over the phone or ask for personal information in an unsolicited call, text message, or email. If someone shows up at your home or calls you and demands immediate payment, don’t panic,…
