DENVER — A sense of peace and normalcy has been restored for Broomfield resident Dena Mendoza after a long and emotional two months.
In June, Mendoza lost nearly $2,000 in a scam. She noticed more than 10 unauthorized transactions through her Zelle account, a peer-to-peer money transferring app that her financial institution, Blue Federal Credit Union, partnered with in March.
Last week, Mendoza says BlueFCU credited the full amount back following a Denver7 story that aired Aug. 19, which highlighted the struggle to retrieve those funds from the credit union.
“They’ve made me have assurance and security back with the credit union itself and also with implementing extra securities for me,” Mendoza said.
Typical Zelle scams involve someone posing as a bank employee and telling a customer that fraudulent activity is happening with their bank account, only to gain sensitive information that allows the scammer to compromise the account and take money.
Mendoza says that wasn’t the case for her and has no idea how the scammer got her information and gained access to her BlueFCU account.
At first, BlueFCU determined that the transactions made on Mendoza’s Zelle account were authorized by her. Several days after Denver7’s story, BlueFCU credited her money back.
BlueFCU agreed to an on-camera interview with Denver7 Friday — a rare move for a banking institution asked about scams involving Zelle and the consumer protections in place for their customers.
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