A credit card chargeback is something a consumer can do if they want to dispute a credit card charge because it was fraudulent or they didn’t receive the item.
While it can be a helpful tool for consumers, some businesses say the chargeback process used by credit card companies also creates a loophole for customers to receive an item, dispute the charge and then keep both the item and their money.
Toronto resident Eka Maysyuk said she has a custom stonework business called KM Haus Solutions in Etobicoke, which sells custom-made stone products for home interiors and exteriors.
She said that over a year ago, she sold almost $90,000 worth of products to a client to install on his house.
Fourteen months later, the client requested a chargeback through his credit card company seeking a full refund.
“I was shocked. They want to take $90,000 dollars from me a year later,” Maysyuk said.
While Maysyuk said she did agree to take back some of the stonework to help the client sell it because he didn’t need it all, the majority of it is currently on his house, still he is seeking to get his money back and keep her product.
“I can’t understand how this can happen, you use the product, it is clearly installed on your property and one year later you come back to the company and you want all your money back. It doesn’t make any sense,” Maysyuk said.
Bradley Williams operates Northern Games in Lindsay, Ont., selling collectibles and sports…
