A Chili’s customer has gone viral for issuing a warning about the restaurant chain’s tipping system.
The customer, @thatdumbdiver, issued the warning on TikTok. He said: “To anyone working at Chili’s, just know [the restaurant] limits what people are allowed to tip you.” The post has amassed over 677,000 views and sparked a discussion about tipping in cash. You can watch the full video here.
In his video, @thatdumbdiver punches in a $12 credit card tip when paying his bill via the restaurant’s pay-at-table tablet. But when he tries to complete the transaction, a pop-up message appears on the screen.
“Amount entered is over the maximum allowed limit,” the message read. “Please enter a lower amount.”
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In the post’s caption, @thatdumbdiver called the tip limit a “scam.”
“Not sure if this is [happens] at every Chili’s, but it should be looked into!” he wrote. “[The tip limit] cost my server some money today since I didn’t have cash.”
Why the Tip Limit?
A spokesperson for Brinker International, the parent company of Chili’s, told Newsweek that the company put tip limits in place to protect customers.
“At Chili’s, we offer guests multiple ways to pay their checks and tip our team members. One way is by using our secure pay-at-table tablets—or Prestos,” the spokesperson said.
“In the past, guests have…
