Be careful what you tweet publicly to British Airways, especially be concerning lost or delayed baggage. Scammers are lurking, ready to pounce on unsuspecting passengers in an effort to defraud them.
British Airways Baggage Scam Targets Victims On Twitter
Scams are part of life…we’ve lamented how easy it is to google for an airline telephone number only to be connected to fraudsters who will manipulate and lie to steal your money. This goes on every day and thousands fall prey to it.
> Read More: Google’s Shameful Promotion Of Scam Travel Agents
Sadly, this has been a wild summer for British Airways when it comes to lost luggage. With a shortage of baggage handlers and other ground staff at London Heathrow, tens of thousands of bags have been separated from their owners.
Many customers instinctively reach out on Twitter when their bags are lost, hoping for a more real-time update. But scammers have been paying close attention, setting up a Twitter account (now suspended) called @CareBritish.
They’d see the complaint on Twitter, then reach out via direct message (DM) for more information. After “confirming” contact details, the @CareBritish scammers would say the luggage was overseas and that £150 would need to be wired to an account in Kenya in order for the luggage to be sent to them.
Of course this immediately raised red flags for most customers. One passenger tweeted:
“Can someone call me and explain why I had to pay for a luggage…
