As fans enjoy a packed summer of major sporting and music events, the Andrews Labor Government is reminding Victorians to take precautions when purchasing their tickets.
The warning comes after Consumer Affairs Victoria received more than 1100 reports about event ticketing and ticket resales in the 2021-22 financial year.
Some Victorians reported overpaying for tickets on resale websites they could have purchased through the official ticketing outlet for a lower price.
Patrick from Glenroy lost more than $600 after purchasing tickets from a resale website that were never delivered and were selling for much less through a legitimate reseller.
Others have reported being turned away from events because the ticket they purchased was not legitimate.
Victorians who purchase tickets to an event in Australia are protected by Australian Consumer Law, which requires online ticket resellers to clearly disclose that they are a reseller and include the original price of the tickets they are reselling.
Secure online transactions through the official ticketing outlet are the safest way to purchase tickets, however missing out on an event can be disappointing.
If Victorians choose to purchase tickets through a resale website, they should:
- keep electronic records of the purchase like receipts, emails and bank records in case a chargeback needs to be lodged later
- read the terms and conditions of the website before purchasing the ticket
- research the resale website by reading online reviews, forums or…
