Better Business Bureau serving Canton Region and Greater West Virginia offers tips and advice for consumers to avoid fraudulent practices.
Airline travel is back in full swing, and scammers are taking advantage of increased flight cancellations with a new con. BBB.org/scamtracker has received multiple reports of scammers creating fake airline ticket booking sites or customer service numbers to charge travelers for rescheduling fake flights. If you are buying airfare, use caution and double-check the URL or phone number before providing your credit card information.
How the scam works
While doing an online search for cheap flights, you come across what seems like a great deal with a major airline. You book the flight either through the website or by calling a customer support number.
But shortly after making the payment, you receive a call from the company saying there has been a sudden price increase or an extra charge to finalize your booking. This is something a legitimate company would never do! It turns out that you accidentally purchased tickets through a scam website or a phony customer service number. The price increase is a way to get more money out of you.
In another similar con, your original flight was real, but the cancellation notice is fake. You get an email or text message claiming that your upcoming flight has been canceled, and you need to rebook. When you call the number provided, the “airline” offers to book you a new ticket – for a price. However,…
