Customers Should Stay Vigilant to Recognize and Avoid Scams as Vulnerable, Seniors, Low-Income Families, non-English Speakers and Small Business Owners are Often Targeted
OAKLAND — With just a few days left until the 2021 tax year filing deadline on April 18, Pacific Gas and Electric Company (PG&E) is warning customers to protect themselves from an increase in scams involving people posing as PG&E employees.
According to the Internal Revenue Service (IRS), tax season is a prime time for phone scams, and many scammers impersonating utility workers try to steal personal information from unsuspecting victims to file fraudulent tax returns under their names and collect their refunds. These imposters can be convincing, and often also steal money from gas and electric customers by asking for immediate payment to avoid a service disconnection.
Scammers tend to focus on those who are most vulnerable, and who may be particularly worried about potential disruption of their gas or electric service. While anyone can be a target, scammers often prey on seniors, low-income families, non-English speakers, and small business owners.
During 2021, PG&E received over 11,000 reports from customers who were targeted by scammers impersonating the company, and customers lost nearly $600,000 in fraudulent payments. Unfortunately, this number is likely just the tip of the iceberg for overall scam attempts, as many go unreported.
Signs of a potential scam
- Threat to…
