Worldwide: Internet safety website Get Safe Online has partnered with Airbnb to share guidance on how to protect oneself from holiday booking scams in 2023.
When booking a holiday, Get Safe Online advises users:
- Never click on links that you are not expecting – learn how to spot fake emails, websites, texts and social media posts, as bogus links may take you to a fake website designed to look like websites you are familiar with.
- Be wary of unusually cheap deals or high deposits – if a deal or offer seems too good to be true, it could be a scammer and it is best to end all communication immediately.
- If you can, pay by credit card and avoid making bank transfers – paying by credit card often offers better protection, and a higher chance of getting your money back.
When using Airbnb specifically:
- Stay on Airbnb to book, pay and communicate – stays should always be booked and paid for on-platform only to take advantage of Airbnb’s secure processes, refund and support policies. If anyone asks you to go off-platform, you should report it to Airbnb.
- Check out the reviews from other guests – you can see what other guests have said, read the profiles of hosts and listings, and contact the host via Airbnb’s messaging tool to ask any questions before booking.
- Check the site link – before paying online or providing any confidential details, use the Airbnb app or go directly to the website.
- Report issues immediately – Airbnb’s Community…
