Hyatt Guest Charged $11,212 After Cancelling An Award Stay 58 Days In Advance
I’ve written about the risk you run booking an award stay with Hyatt or Marriott, that if you cancel after the cancellation deadline (say, for instance, your flight is cancelled) you don’t lose your points – you lose a cash forfeiture amount instead.
And your cash penalty can be really high. I once helped a guest avoid a $7000 charge for an award stay they cancelled six months in advance. They booked the stay a year out but it was completely non-refundable, something that hadn’t been disclosed to them at the time of booking.
Most people think you lose your points if you make a points reservation and fail to cancel by the deadline. But that’s not how it works. Here’s a story of a guest that’s being charged $11,212.50 when they went to cancel a reservation at Hyatt’s Montaneros in Vail, Destination Residence. The hotel had a policy requiring cancellation within 60 days of the stay, and it was 58 days prior to check-in when the guest called.
Have you read about this $11,212.50 Hyatt nightmare, @garyleff ? pic.twitter.com/ahTPqlYfn7
— Saianel (@saianel) January 13, 2023
Hyatt’s program terms say that the guest will be charged cash and their points will be returned if they fail to cancel a reservation by the hotel’s deadline,
If a Member does not follow the proper cancellation policy for the…
