A Calgary woman is frustrated after a WestJet customer service scam tried to swindle her money and banking information.
Kathryn Harris was supposed to leave on a WestJet flight from Vancouver to Calgary on Dec. 23. After her flight was cancelled due to a snowstorm in Vancouver, WestJet promised to book her on a flight within two days or give her a full refund.
When she wasn’t rebooked, she tried to start the process of getting her money back. The WestJet website and customer service line, however, was less than helpful.
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She then clicked on a link to get redirected to WestJet’s Facebook page to talk to a live agent through Facebook Messenger but was transferred to a fraudulent page instead.
Harris said she chatted with someone posing as a customer service agent named Juliet but got suspicious when they started asking for her banking and personal information.
“She said you have to download this desktop application, which will give her access to look into my account and guide me through the process,” Harris said.
“Then, they suddenly sent me a link that was on the computer to Capital One and I didn’t like that either. Then…
