TOPEKA, Kan. (WIBW) – Evergy has warned customers of new utility scam tactics and continues to raise awareness on Utility Scam Awareness Day.
Evergy says it will join more than 100 utility companies throughout the continent to recognize the seventh annual Utility Scam Awareness Day, which is part of International Fraud Awareness Week.
“We want customers to know signs of a scam so they don’t fall victim,” said Jeff Martin, Evergy vice president, of customer operations. “Scammers use the threat of immediate disconnection to scare customers into responding right away. Evergy will never call and demand immediate payment or dictate how a customer chooses to pay.”
Evergy said it has offered the following safety tips for customers:
- Verify the person on the other end of the phone is with Evergy by asking for company identification or by calling the Customer Contact Center before a credit or debit card, Social Security, ATM, checking or savings account information is given. If the person cannot be verified, do not give out this information.
- Be suspicious if an email or text about utility bills is received if customers have not requested online communication from Evergy.
- For those who use Evergy’s online bill pay system, always make online payments directly through Evergy.
- Never provide personal information via email or click any suspicious links.
The electric utility noted that signs of a potential scam include:
- Threats to disconnect – Scammers may aggressively tell…
