According to Amazon, they have already initiated takedowns of more than 20,000 phishing websites and 10,000 phone numbers associated with impersonation schemes this year.
The retail giant said more than 50% of the impersonation scams its customers report are fake order confirmations.
“A scammer will send a fake order confirmation looking like you bought something online or in a store and pretend that you need to urgently contact customer service,” Dharmesh Mehta, Amazon’s vice president of selling partner services, told “Good Morning America,” explaining how the scams often play out. “And they’ll give you a link or a phone number to try and contact them.”
Once a person reaches out, scammers may ask for anything from credit card or Social Security numbers or other personal information.
One example of a fraudulent text message someone may receive asks a potential Amazon customer to click a link to contact customer care if they didn’t place an order. Upon closer inspection, the “o” in the word “order” is the number zero.
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Another example of a fraudulent text message is one that offers information about a fake order and then asks a customer to call a phone number to request a refund.
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“As our technology has become more sophisticated, scammers have become more sophisticated,” Claire Rosenzweig, the CEO of…
