WASHINGTON, November 10, 2022—The FCC’s Robocall Response Team announced new actions to cut off a flood of scam robocalls related to student loan debts. The FCC’s Enforcement Bureau believes upwards of 40 percent of student loan debt robocalls generated last month originated from one voice service provider: Urth Access, LLC. The Bureau told the service provider that it must cease carrying this illegal traffic and ordered all voice service providers to look for this traffic. Also, FCC Chairwoman Jessica Rosenworcel confirmed that the Bureau has opened a formal case and is investigating these calls for possible further legal action.
FCC Chairwoman Rosenworcel:
“We’re slamming the door on these pernicious calls — cutting them off to protect the millions of Americans who may be targeted simply because they have school loans. This is a new and more nimble FCC tool that we are putting to quick use here and won’t hesitate to use again to prevent these scam calls from getting through and reaching consumers.”
Student Loan Robocalls:
The robocalls include prerecorded advertising messages offering student loan assistance, including loan forgiveness (examples: audio 1, audio 2). Many references an entity such as the “Student Loan Center.” For example, some of the robocalls contained the following message:
“Hello, this is to inform you that the Student Loan payment suspension has been extended to December 31 this year….
