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Utility Scam Awareness Day, Nov. 16, stresses how customers can avoid being scam targets
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As scam tactics evolve, customers should remain vigilant
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Simple tips can help you protect your money and personal information
CHARLOTTE, N.C. – It could be a phone call or a text. “This is Duke Energy, and we are on our way to disconnect your service unless you pay us right now.” The type of communication or message may vary, but the intent is always the same – to scam customers out of their money or personal information.
If you receive a similar call or text, do not engage because Duke Energy never calls or text customers demanding immediate payment to avoid disconnections. Customers can verify their balance on Duke Energy’s website, via our mobile app or by calling the customer service line.
As technology has advanced to help customers pay their bills, so have scam tactics geared toward preying on them and defrauding them of their money and personal information. That’s why Duke Energy partners with utilities across North America to bring awareness on fraudulent activities during the seventh annual Utility Scam Awareness Day on Nov. 16.
The campaign focuses on utility impostor scam calls and the advanced tactics used to target customers. The day is also part of the weeklong International Scam Awareness Week, an advocacy and awareness campaign directed at educating customers and exposing the tactics used by…
