JAKARTA, Indonesia–(BUSINESS WIRE)–FICO (NYSE: FICO):
Highlights
- 1 in 6 Indonesian consumers will leave for a competitor if unsatisfied with their bank’s fraud management response
- 34 percent of Indonesians are most concerned about Account Takeover (ATO) fraud, followed by identity theft (29%)
- 13 percent of Indonesian consumers think banks could do more to protect them
FICO’s latest global fraud survey has revealed that 1 in 6 Indonesian consumers will leave for a competitor if unsatisfied with their bank’s fraud management response. This comes at a point, post-pandemic, where 67 percent of consumers say they will continue to do all their banking online. Indonesia also reported a higher rate of fraud than most markets in the survey.
With Indonesia boasting roughly 135 million banking customers, this 1 in 6 Indonesian consumers still represents a churn of roughly 21 million people which delivers an opportunity for institutions that can best manage the problem.
More information: https://www.fico.com/en/latest-thinking/ebook/fico-consumer-fraud-survey-2021-indonesia
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