He said his name was Martin Moore and that he was calling from Westpac bank’s fraud prevention team.
There had been a transaction involving her credit card in Mexico, and he was checking if it was legitimate.
It sounded like the bank was onto it. After all, he knew her full name, phone number, credit card details and her address. And she was certainly not in Mexico.
In fact, it was a scam.
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Supplied
The first red flag of the scam phone call.
Westpac Bank has released a recording of the call to show the “incredibly convincing” techniques scammers use to swindle money from unsuspecting victims – and point out the red flags.
The bank recently surveyed more than 1300 customers and found about half were finding it harder to identify scams, while nearly 90% believed they had received an email, text or phone call they believed was a scam in the previous six months.
In the May scam phone call, “Moore” began the conversation by confirming he had the right person, then said he was calling about her credit card. If she wanted to check his authenticity, the number he was calling from was on the back of her card, he claimed.
He went on to…
