ALBANY — The New York State Division of Consumer Protection (DCP) reminds New Yorkers of their rights as summer travel heats up. Travel disputes remain one of the top complaints handled by DCP. In 2021, DCP fielded hundreds of complaints from consumers who had to cancel or reschedule their travel plans due to COVID-19. As more New Yorkers are traveling again, consumers should be informed of their rights, shop smart to safeguard their hard-earned money, and stay vigilant to protect themselves from scams.
There are basic travel tips that consumers should be aware of when they are booking travel:
Plan & Expect Cancellations and Delays. Pack a change of clothes, electronic device chargers and snacks in your carry-on luggage to support travel disruptions. A cancellation that impacts your return home will require additional resources, budget for an extra day or two to sustain until you can get home.
Book early morning tickets.You will have greater options for getting to your destination timely.
Consider traveling to a larger airport.Larger metropolitan airports offer more direct flights than regional airports. Direct flights avoid missed connections and cancellations in a city outside of your hometown or destination.
Do your research. Consumers should always weigh in the factors of a trip before purchase, including price, location, availability of…
