When booking a hotel online, it’s normal to expect a few surprises upon arrival. What one might not expect, however, is for their hotel to not even exist.
In a now viral video, TikTok user Karlie (@karlierodriguezzzz) claims her mother booked a hotel using the website bookaroom.com. Upon the family’s arrival at the supposed hotel, Karlie claims no such accommodation could be found.
The video currently has over 3.8 million views.
@karlierodriguezzzz Seriously who uses BOOKARO0M.C0M what even is that
This is not bookaroom.com’s first controversy. On review site Trustpilot, the site has an average of 1.8 stars out of five, with reviewers claiming that they were accidentally double booked, that the site misstated prices, and had poor customer service, among a host of other issues.
Review sites like sitejabber, where bookaroom.com has an average rating of one out of five stars, offer a similar range of complaints.
Across these review sites, many users alleged that the site misrepresented itself as an actual booking destination for hotels rather than a third-party intermediary.
It should be noted that these complaints are directed at bookaroom.com. However, the website redirects to hotel reservation site The Cairn Collection, which boasts high ratings and does not seem to have the same issues. There is another URL, book-a-room.com, which claims to operate under a subsidiary of online…
