They’re meant to stop fraud, but online payment checks are frustrating

They’re meant to stop fraud, but TOBY WALNE’S brush with new online payment checks left him in a tizz: ‘I had to tap in 45 digits to pay for my parking – and I only just caught my train!’

  • Anyone buying on internet may now need to verify transaction with their bank 
  • This is done by typing in a code sent to their mobile phone by their bank
  • All part of major crackdown on online criminals’ push payment scams
  • Record £754million stolen in first half of last year 

Online shoppers must now tap in up to 45 separate card and security numbers to buy a single item under tough new measures introduced by banks to tackle fraud. 

So-called ‘strong customer authentication’ (SCA) rules, just rolled out, mean that anyone who buys an item over the internet may now need to verify a transaction with their bank before the payment is approved. This is done by typing in a code sent to their mobile phone by their bank – in addition to the bank card details they must already provide. 

As we show in the box, right, I had to type in a staggering 45 numbers before I could pay to park at my local station at Bishop’s Stortford, Hertfordshire. These included the code to unlock my phone, the numbers of my bank card and an authentication code from the bank. 

Code…

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