Orillia resident, many others burned by water heater scam

‘They turn around very quickly because they know they have to do that to keep this going. By the time I found out what was going on, it was too late,’ says Orillia man

Orillia resident Duncan McDonald, like many others in Ontario, recently fell victim to a scam that has left him frustrated and fighting for justice.

The 61-year-old responded to a Facebook ad in September promoting a tankless water heater. After connecting online, representatives from the company that calls itself Ontario Green Savings showed up at McDonald’s home armed with aggressive sales tactics and an in-a-hurry attitude.

“I was interested in the product, and it was the same price you would pay for a water heater,” he said. “What they didn’t tell me is they get you to sign into a 12-year contract, but they don’t give you a physical copy of the contract, which was a big mistake on my part.”

McDonald was sent the contract electronically and he signed it. The next day, the company came to his house and ripped out his old water heater.

“They turn around very quickly because they know they have to do that to keep this going,” he said. “By the time I found out what was going on, it was too late.”

The day Ontario Green Energy left McDonald’s property, it put a lien on his home so he can’t sell his house without the company recouping all the money it’s owed.

“They put that in the fine print, and they don’t tell you,” he said. “They came back and pulled this…

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